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Terms & Conditions (T&Cs)

Last Updated: June 2026

Welcome to Rescue 2 Home Animal Support (“we,” “us,” or “our”). By using our website and booking our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Services & Bookings

Booking Notice: All service bookings require a minimum of 24 hours' advance notice. Bookings are subject to availability.
Third-Party Platform: We use Square to manage our online bookings, scheduling, and appointments. By making a booking, you also agree to Square’s terms of service.

2. Payments & Fees

Payment Processing: All payments are processed securely through Square. We do not directly store or process your credit/debit card information.
Rates: Prices for our services are clearly stated at the time of booking. We reserve the right to amend our prices with reasonable notice.

3. Cancellations & Rescheduling

Our 24-hour cancellation policy applies to all bookings. You must notify us via email (rescue2homeanimalsupport@gmail.com) or phone (07933325465) at least 24 hours before your scheduled slot.
Failure to provide 24 hours' notice may result in a cancellation charge up to the full value of the booked service.

4. Limitation of Liability

While we provide the highest standard of care and support for animals, Rescue 2 Home Animal Support will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our services, except where required under UK Consumer Law (e.g., in cases of negligence causing personal injury).

5. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

Privacy Policy

Last Updated: June 2026

At Rescue 2 Home Animal Support, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in line with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.

1. The Data We Collect

When you book a service or contact us, we collect the following personal information:

Name
Email address
Phone number
Pet/animal details (where relevant to providing our support services)

2. How We Collect Your Data

Via Square: We collect your information when you input your details into our booking and payment processor, Square.
Via Direct Contact: When you email or call us directly.
Our Website: Our website is hosted on Google Sites. Google Sites does not collect or harvest personal client information on our behalf through forms or trackers.

3. How We Use Your Data

We only use your personal data for clear, lawful reasons, including:

To manage and fulfill your bookings.
To communicate with you regarding your appointments or inquiries.
To process payments securely through our third-party provider.

4. Data Sharing & Third Parties

We never sell, rent, or lease your personal data to third parties. We only share data with trusted service providers necessary to run our business:

Square: To handle our booking schedule and securely process payments. Square adheres to strict international security and data protection standards (PCI-DSS compliant).

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights (UK GDPR)

Under UK data protection law, you have rights including:

The right to access: You can ask us for copies of your personal data.
The right to rectification: You can ask us to correct information you think is inaccurate.
The right to erasure: You can ask us to erase your personal data under certain circumstances.

To exercise any of these rights, please contact us at rescue2homeanimalsupport@gmail.com.

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